Please come a few minutes early for paperwork.

45-60 minutes

When you arrive you will be asked to complete a short personal information form. Your pedorthist will do a full evaluation including biomechanical and gait analysis, range of motion measurements and related medical history.

Your current footwear will also be assessed for their compatibility with our treatment options so please bring a selection of your most commonly worn footwear.

If custom made orthotics are decided upon as the appropriate treatment, your pedorthist will take a mould of your feet. A fitting appointment will be scheduled for a later date to pick up your finished orthotics after they are made in our in-house lab.


We do not require a prescription for a pedorthic assessment; however, most insurance plans require a prescription. The prescription may enable us to waive the HST on custom made or customized appliances and modifications to orthopaedic footwear. Please request that your medical professional provide a prescription detailing the diagnosis and treatment suggested.

*If it is decided that a different treatment will best suit your needs (ex. off-the-shelf arch supports or footwear, bracing, referral to other health care professionals) the process may vary from that listed above.*

30-60 minutes

Your orthotics have been prepared in our in-house lab by our lab manager and your pedorthist.

Please bring a sample of your current most commonly worn footwear. Your Canadian Certified Pedorthist will fit your orthotics to your footwear. At this appointment you will be required to pay for your orthotics in full. A follow up appointment will also be scheduled to assure you are adjusting well to the orthotics.


Although OHIP does not cover any pedorthic services, please be advised that there is no charge for the assessment/ evaluation appointment or for your follow up visits. If you have decided to purchase custom made orthotics, full payment is required at this fitting appointment.

Off-the-shelf or other treatment option costs will vary. Your pedorthist will discuss these prices at your initial assessment before a treatment option is agreed upon.

Direct Billing

We do not bill insurance companies directly but we are happy to provide you with the documentation required to submit your claim. Third party billing (WSIB, DVA, NIHB/ESI) may be arranged during your initial assessment.

30-45 minutes

Scheduled 4 – 6 weeks after your fitting appointment. This appointment is to ensure that you are able to wear your orthotics consistently and with comfort. If not, your pedorthist will address your concerns and make adjustments as needed. Future follow-up or adjustment appointments vary with each individual. There is no charge for this appointment or subsequent appointments until you and your pedorthist are satisfied with your product and service.

Future Follow-Up

Custom made orthotics typically last 3-5 years. We will contact you approximately one year after the purchase of your orthotics to make sure they are serving you well. If you have any concerns, need adjustments, or would like to order a new pair we will be happy to book an appointment to have your needs addressed.